Dan Bobinski has lots to say about customer service: It’s a universal given that when we shop somewhere we’d like to be treated with a modicum of respect. When our shopping experience is negative, statistics show it takes only two such incidents and we’re likely to shop elsewhere. That’s not a lot of wiggle room….
“I’d rather be a failure at something I enjoy than a success at something I hate.”— George Burns small biz rural entrepreneurship success failure
“The only time you don’t fail is the last time you try anything–and it works.”— William Strong So why let an emotionally-charged word define most of our efforts? small biz rural entrepreneurship success failure
Does your small biz assign job titles to people? Do you get any benefit from it? Rand at SEOmoz asked that question: I made the executive decision today that having titles like CEO, CTO, Project Manager, etc. really doesn’t serve us well. It inaccurately describe the jobs that we do and creates executive level distinctions…
“Success is largely a matter of stumbling forward. We fail forward to success. It’s a case of falling forward and getting up whenever you fall down and beginning again. Failure is an inevitable and necessary and a useful part of being successful. Actually we learn more from failing than from succeeding, because failure impresses us…
“Our achievements speak for themselves. What we have to keep track of are our failures, discouragements, and doubts. We tend to forget the past difficulties, the many false starts, and the painful groping. We see our past achievements as the end result of a clean forward thrust, and our present difficulties as signs of failure…
BusinessWeek Online is talking about borrowing from family for your business. Despite their cautionary title (“Think Twice”), they offer a smart suggestion to handle the borrowing in a structured way. For some additional suggestions, click through our previous post on Raising Money From Family and Friends. small biz rural entrepreneurship borrowing family business financing
Many of us, when we screw up, fail, or are rejected, do two things without thinking: first we cover it up; second, we go right from the “failure” to “I’m worthless!” We take it personally and the learning we take away is to never, ever to get caught in that kind of situation again. The…
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