Which kind of small town business are you
All small town businesses are different, and all customers are different. Mix those two realities together, and people end up with all sorts of small town business experiences. Here are a few comments I caught on Twitter.
Small town business ftw! Christmas shopping resumes :)
8:18 AM Dec 21st @siriuslyheatherYou have to love small town businesses. I ordered 2jars of honey and was told to send them a check and add on shipping when I get it
6:19 AM Dec 22nd @tcoratti Tom Corattii hate small town business!!!! cleaning until 3 maybe then she will be open!!!
10:45 AM Dec 22nd @georgiapeach920i must say I experienced two great customer service experiences today. small town businesses & great customer service for the win!!
4:40 PM Dec 23rd @lilkup Mike Kupferer
What kind of experience did your customers take away from your small town business? What actions are you taking to make it better?
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Becky started Small Biz Survival in 2006 to share rural business and community building stories and ideas with other small town business people. She and her husband have a small cattle ranch and are lifelong entrepreneurs. Becky is an international speaker on small business and rural topics.
Thanks for sharing the wisdom. I basically value the critics from my customers to improve my small town business.
Nice post, Becky. I think even among the subset of SMBs that generate positive tweets (vs. those that result in negative tweets), there are those that carve out a sub-niche and actively scour Twitter, and related real-time services, looking for brand-related keywords and bad experiences to get in touch with those folks to turn their experience around. I think that’s a big service/technology trend that we’ll see pick up in a more formal way in 2010 — and of course, many of the people reading your blog are doing that already and I bet are seeing their sales rise as a result.