If this happened to you as a customer, how would you feel? Our washer has a problem. Service person came out and ordered a part for it. Part should be here in two weeks and made the next appointment. The day before the appointment, I get an automated call. If my issue was a service…
I just had a recent experience that reinforced the importance of customer service. A recent trip to our basement found water on the floor by the water heater (How many of you can relate?). The plumber was called. They came out. Upon a brief inspection, they informed my wife that it wasn’t the water heater,…
When you think of good customer service when you have a product issue what comes to mind? To me it starts with fixing the issue. Words like prompt, fair and immediate come to mind along with getting having it happen quickly with the first person I contact. As a business owner, we want to believe…
Glad you dropped in to the rural and small town business blog, established in 2006.
We want you to feel at home, so please take our guided tour.
Meet our authors on the About page.
Have something to say? You can give us a holler on the contact form.
If you would like permission to re-use an article you’ve read here, please make a Reprint Request.
Want to search our past articles? Catch up with the latest stories? Browse through the categories? All the good stuff is on the Front Page.
We partner with campaigns and organizations that we think best benefit rural small businesses.
