What plans are you making for your business? For many of us, the idea of developing a plan is just overwhelming, scary and something we often just don’t do. It sounds tedious and time-consuming, and is seen as something that’s useful only as a doorstop. Yet ask a business owner who takes the planning process…
How often are you asked, as a small business owner, for a charitable donation? I have a friend who has labeled this process as being “$20 to death.” Her comment is often accurate as most small-business operators see a steady stream of people asking for money to support charities, sports teams, clubs, civic groups, etc….
Building and running a business means handling a variety of tasks and duties. Some of those duties you may enjoy and some you may not. Some of those duties you may be good at and some may frustrate you. One task that many small-business owners continually tell me they neither enjoy nor feel competent at or…
How do your customers feel about the opportunity to access your company online? This may be to find information, search for products or services, make a purchase, ask a question, discuss a problem, find more information, get store hours, or determine where you are located. Have you ever thought about this question? Or perhaps you…
I just had a recent experience that reinforced the importance of customer service. A recent trip to our basement found water on the floor by the water heater (How many of you can relate?). The plumber was called. They came out. Upon a brief inspection, they informed my wife that it wasn’t the water heater,…
We know having a safe workplace is important. We know it’s a good business practice. We know it can save us money and maybe even save us from financial disaster. We know but do we always practice? And is it high priority? Moreover, have we instilled it into those working at our company, whether employees,…
Small-business success often comes quietly. It rarely announces itself with drums and a parade. Instead, it comes from the voices of clients, customers, mentors and employees. But it can be reached only if you, the owner, are ready to listen to these voices and capture the ideas and thoughts they offer. In general, we are…
Today, you have unprecedented support available to help you build and improve your business and to survive any economic conditions. No matter how small a town or isolated an area you live in, internet access connects you to astounding resources. You can read advice from experts, including those in your own field. You can connect…
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