The Brag Basket is open! This one is for January 29-31, 2016. Bring your good news, big or small, to share with everyone. What good news will you share? It’s perfectly OK to pause where ever you are in the process and celebrate what has gone well so far. What can you do in…
Customers like doing business with people they know. As a small-business owner, you can use that to your advantage. Some advantages can include knowing your customers by name. You can learn what products and services they want. If customers have a problem, “talking to the boss” to get an immediate solution is easy for them….
To-do lists can be overwhelming. They can put too many demands on you, too many deadlines. You’re not the only person who feels this way. My friend Rob Hatch told me about a friend of his who felt just like this. He hated to-do lists because they made him feel much too pressured, like they…
The Brag Basket is open! This one is for January 22-24, 2016. Bring your good news, big or small, to share with everyone. What good news will you share? What can you do in the Brag Basket? introduce yourself share some great news from this week congratulate a friend applaud for each other confess…
How do your customers feel about the opportunity to access your company online? This may be to find information, search for products or services, make a purchase, ask a question, discuss a problem, find more information, get store hours, or determine where you are located. Have you ever thought about this question? Or perhaps you…
…but I was busy serving the people who are innovating in rural places today. That’s not actually true. I did read your article. And I shook my head through the whole thing. And I set aside being busy long enough to write down a few thoughts in response. You went with the “this town is…
People appreciate the opportunity to pay more for the stuff that matters to them. Maine photographer Meg Hatch offered a photography mini-session for families before the holidays. She sold a lot of them. She over-delivered, taking more shots than promised and going over and above the call to get great photos for families. One customer…
Today is the 10th birthday of Small Biz Survival. My first article was Can you build a growing small business in a declining small town? on January 15, 2006. Over the past ten years together, we’ve created 2,448 posts. That includes 482 Brag Baskets, 1667 posts by me, and at least 299 contributor posts. (It’s possible…
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